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Privacy & Data Protection
At Carlstone, your privacy and personal information are of the highest importance.Information CollectionWe collect personal data in the following situations:
At Purchase / Checkout
Full name
Email address
Shipping address
Billing address (if different)
Phone number
Order details and purchase history
Email Newsletter Signup
Email address
First name (optional)
Contact Form
Name
Email
Message content
Payment Processing
Payment card details are NOT collected or stored by us. All payment processing is handled by third-party payment processors. We do not have access to your full card information.
Website Analytics & Cookies
IP address
Browser and device information
Pages visited and time spent
Referral source
Cookies and tracking pixels
Purpose of Data ProcessingYour data is collected and used for:
Processing and fulfilling your orders
Sending order confirmations and shipping updates
Handling customer support requests
Sending marketing emails (if you’ve opted in to our newsletter)
Fraud prevention and payment security
Analyzing site traffic and improving user experience
Complying with legal and tax obligations
Legal Basis for ProcessingWe process your data based on:
Contract: executing your purchase and fulfilling your order
Consent: for marketing emails and newsletter subscriptions
Legal obligation: tax and accounting requirements
Legitimate interest: fraud prevention, analytics, customer service
Data Recipients (Third Parties)Your data may be shared with:
Payment processors: for secure payment processing and fraud detection
Email service providers: for newsletter distribution and marketing communications
Shipping & logistics partners: for order fulfillment and delivery tracking
Hosting providers: for website infrastructure and data storage
Analytics providers: for website performance and user behavior analysis
Legal authorities: only if required by law
We do not sell your data to third parties.Data Retention
Order data: 6 years (legal/tax requirement)
Customer accounts: until account deletion + 12 months
Newsletter subscribers: until unsubscribe + 12 months
Contact form inquiries: 24 months
Analytics data: 26 months
After deletion: permanently removed from all systems
Your GDPR Rights
You have the following rights under GDPR:
Right of Access: request a copy of your personal data
Right to Rectification: correct inaccurate information
Right to Erasure (“Right to be Forgotten”): request deletion of your data
Right to Restrict Processing: limit how we use your data
Right to Data Portability: receive your data in a readable format
Right to Object: opt-out of marketing and certain processing
Right to Withdraw Consent: unsubscribe from emails at any time
How to Exercise Your Rights
Email: hello@carlstone.club
Response time: 30 days maximum.
Data Security
We implement the following security measures:
HTTPS encryption on all pages
Secure hosting with automated backups
Restricted access to sensitive customer data
Regular security updates and monitoring
PCI DSS compliance for payment processing
Note: No online system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.
International Data TransfersYour data is stored and processed within the European Union. Some service providers may process data in the EU or other locations under appropriate safeguards (Standard Contractual Clauses, Adequacy Decisions).
Cookies & TrackingOur site uses:
Session cookies: for shopping cart and login functionality
Analytics cookies: to understand site usage (anonymized)
Marketing pixels: to measure ad performance and retargeting
You can disable cookies in your browser settings, though some site features may not work properly.
Marketing CommunicationsEmail Marketing: We only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
Right to Object: You can object to marketing communications at any time by contacting us at hello@carlstone.clubChildren's DataOur site is not intended for children under 16. We do not knowingly collect data from children. If we become aware that a child has provided data, we will delete it immediately.
Data Breach NotificationIf we discover a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant authorities within 72 hours as required by GDPR.
Complaints to Supervisory AuthorityIf you believe our processing of your data violates your GDPR rights, you can lodge a complaint with your national data protection authority. For EU residents:
France: CNIL — www.cnil.fr
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
Policy UpdatesWe may update this policy to reflect changes in law or our practices. The “Last Updated” date at the top indicates the most recent revision. Continued use of our site constitutes acceptance of any updates.
Contact UsFor questions about this policy or your data:
Email: hello@carlstone.clubData ControllerDmytro Sych, Sole Trader
SIRET: 949 799 423 00015
Location: Clamart, France
Email: hello@carlstone.club
Data Protection Officer: Dmytro Sych — hello@carlstone.club
We collect personal data in the following situations:
At Purchase / Checkout
Full name
Email address
Shipping address
Billing address (if different)
Phone number
Order details and purchase history
Email Newsletter Signup
Email address
First name (optional)
Contact Form
Name
Email
Message content
Payment Processing
Payment card details are NOT collected or stored by us. All payment processing is handled by third-party payment processors. We do not have access to your full card information.
Website Analytics & Cookies
IP address
Browser and device information
Pages visited and time spent
Referral source
Cookies and tracking pixels
Your data is collected and used for:
Processing and fulfilling your orders
Sending order confirmations and shipping updates
Handling customer support requests
Sending marketing emails (if you've opted in to our newsletter)
Fraud prevention and payment security
Analyzing site traffic and improving user experience
Complying with legal and tax obligations
We process your data based on:
Contract: executing your purchase and fulfilling your order
Consent: for marketing emails and newsletter subscriptions
Legal obligation: tax and accounting requirements
Legitimate interest: fraud prevention, analytics, customer service
Your data may be shared with:
Payment processors: for secure payment processing and fraud detection
Email service providers: for newsletter distribution and marketing communications
Shipping & logistics partners: for order fulfillment and delivery tracking
Hosting providers: for website infrastructure and data storage
Analytics providers: for website performance and user behavior analysis
Legal authorities: only if required by law
We do not sell your data to third parties.
Order data: 6 years (legal/tax requirement)
Customer accounts: until account deletion + 12 months
Newsletter subscribers: until unsubscribe + 12 months
Contact form inquiries: 24 months
Analytics data: 26 months
After deletion: permanently removed from all systems
You have the following rights under GDPR:
Right of Access: request a copy of your personal data
Right to Rectification: correct inaccurate information
Right to Erasure ("Right to be Forgotten"): request deletion of your data
Right to Restrict Processing: limit how we use your data
Right to Data Portability: receive your data in a readable format
Right to Object: opt-out of marketing and certain processing
Right to Withdraw Consent: unsubscribe from emails at any time
How to Exercise Your Rights
Email: hello@carlstone.club
Response time: 30 days maximum.
We implement the following security measures:
HTTPS encryption on all pages
Secure hosting with automated backups
Restricted access to sensitive customer data
Regular security updates and monitoring
PCI DSS compliance for payment processing
Note: No online system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.
Your data is stored and processed within the European Union. Some service providers may process data in the EU or other locations under appropriate safeguards (Standard Contractual Clauses, Adequacy Decisions).
Our site uses:
Session cookies: for shopping cart and login functionality
Analytics cookies: to understand site usage (anonymized)
Marketing pixels: to measure ad performance and retargeting
You can disable cookies in your browser settings, though some site features may not work properly.
Email Marketing: We only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in any email.
Right to Object: You can object to marketing communications at any time by contacting us at hello@carlstone.club
Our site is not intended for children under 16. We do not knowingly collect data from children. If we become aware that a child has provided data, we will delete it immediately.
If we discover a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant authorities within 72 hours as required by GDPR.
If you believe our processing of your data violates your GDPR rights, you can lodge a complaint with your national data protection authority. For EU residents:
France: CNIL — www.cnil.fr
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
We may update this policy to reflect changes in law or our practices. The "Last Updated" date at the top indicates the most recent revision. Continued use of our site constitutes acceptance of any updates.
For questions about this policy or your data:
Email: hello@carlstone.club
Dmytro Sych, Sole Trader
SIRET: 949 799 423 00015
Location: Clamart, France
Email: hello@carlstone.club
Data Protection Officer: Dmytro Sych — hello@carlstone.club
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At Carlstone, your privacy and personal information are of the highest importance.
