Shipment protection for loss or theft
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Shipping
At Carlstone, we ensure your orders are handled with care and delivered securely, wherever you are in the world.
Shipping Locations
We currently deliver to the countries listed below. If your country isn’t listed, contact us directly.
Shipping Rates & Processing
Shipping rates are calculated at checkout. A flat rate of €8 applies to all orders. Processing time: 1–5 business days.
Please check the product page to see where the item ships from. Import duties and taxes may apply depending on your country.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 30 days for replacement or refund.
Delivery & Tracking
Europe: 5–10 business days International: up to 15 business days A tracking number is provided once your order ships.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, United States, Canada, Japan, South Korea, Singapore, Hong Kong, Australia, New Zealand, UAE, Qatar, Saudi Arabia, Kuwait, Taiwan, Bahrain, Bermuda, Cayman Islands, Brazil
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States