Shipment protection for loss or theft
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Shipping and Production
At Carlstone, we ensure your orders are handled with care and delivered securely, wherever you are in the world.
Shipping Locations
We currently deliver to 43 countries. If your country isn’t listed, contact us directly.
Shipping Rates & Processing
Shipping rates are calculated at checkout. A flat rate of €8 applies to all orders. Processing time: 1–5 business days.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 14 days for replacement or refund.
Delivery & Tracking
Domestic: 5–10 business days International: up to 15 business days Tracking: A tracking number will be provided once your order ships.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, United States, Canada, Japan, South Korea, Singapore, Hong Kong, Australia, New Zealand, UAE, Qatar, Saudi Arabia, Kuwait, Taiwan, Bahrain, Bermuda, Cayman Islands, Brasil
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States